Job Description

Coast to Coast Connections, a leading event marketing and fundraising firm , is looking for a dedicated and friendly Customer Service Representative to join our team. This entry-level position offers a fantastic opportunity to work in a dynamic environment, interact with clients, and provide exceptional service while supporting our event marketing and fundraising efforts.

Key Responsibilities:

• Respond to customer inquiries offering exceptional service
  
• Assist with the coordination and execution of events by addressing customer needs
  
• Provide detailed information about our event marketing services and fundraising initiatives
  
• Resolve customer issues and ensure their satisfaction by providing timely solutions
  
• Update and maintain accurate customer records
  
• Process registrations and assist with event-related tasks as needed
  
• Collaborate with team members to ensure smooth event execution and customer satisfaction
  
• Help gather customer feedback and share insights with the team for continuous improvement
  

Requirements

• Excellent communication and problem-solving skills
  
• Friendly, professional, and customer-focused attitude
  
• Ability to multitask and thrive in a fast-paced environment
  
• Basic proficiency with Microsoft Office Suite
  
• Interest in event marketing and fundraising is a plus
  
• Previous customer service experience is preferred but not required
  

Benefits

• Competitive salary with opportunities for growth and advancement
  
• Hands-on experience in event marketing and fundraising
  
• Supportive and collaborative work environment
  

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