Job Description

Job Description:

The Customer Success Manager role is responsible for managing customer accounts and ensuring their customers' success. They are responsible for ensuring customers receive service and their technicians have work. They work with various teams and departments to ensure smooth, efficient, and effective day to day operations.

Essential Duties and Responsibilities:

· Build strong relationships with all customers to maintain accounts year over year through consistent communication, scheduling, and prompt resolutions to issues.

· Make quality sales calls to generate work for our technicians and revenue.

· Ensure all customers requiring service are scheduled accordingly to fully meet their assembly requests.

· Ensure schedules are optimized for productivity and field team is on time at scheduled locations.

· Learn new technology.

· Communicate daily with team and office departments through various platforms (email, Zoom, Slack) to ensure smooth day to day operations.

· Participate in all training sessions and workshops.

· Follow all directives and policies issued by National Assemblers, Inc. (NAI)

Communications:

· Email, Text, Slack, Zoom: A Zoom virtual phone and # is provided.

Qualifications:

· Phone Sales and Account Management / CSM Experience

· College or Associate degree

· Flexible hours & weekends

Skills and abilities:

· Well organized and able to handle multiple, concurrent responsibilities.

· Strong logistic, communication and interpersonal skills.

· Strong emphasis on problem-solving and resolution.

· Be able to pivot & re-prioritize easily.

· Excellent work ethic and team oriented.

· Be proficient in all Microsoft programs and be technologically savvy.

· Maintain professionalism and patience with a fast‐paced environment.

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