Job Description

More Than Just a Dispatcher: You're the Heartbeat of Our Operations

Are you tired of working with a mediocre team? Our organization of industry leaders will impress you with their professionalism, collaboration, and ingenuity. We are elevating residential and commercial services to new heights and need your expertise and leadership to help us achieve our goals.

As our Dispatcher, you'll be the heart of our operations, connecting our skilled technicians with customers who need our help. Your clear communication, problem-solving abilities, and knack for keeping things organized will be essential in empowering our technicians to do what they do best: serve our community with expertise and care.

What's in it for you?

• Competitive compensation ranging from $25 - $32/hour/hour DOE!
• 100% paid medical, dental, and vision coverage for employees
• Company Events
• Birthday recognition and an extra day of PTO!
• 401k
• Life Insurance
• Paid Holiday
• PTO
• FUN Company Culture
• Continuous training
• TONS of opportunities for advancement!

Responsibilities of our next Dispatcher:

• Learn the business and learn how to prioritize a schedule
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Ability to work independently.
• Participate in daily huddles and training so that you grow and develop as a professional.
• Scheduling and dispatching technicians to appropriate work orders according to predetermined schedules, customer requests or immediate needs
• Relaying information such as progress of the technician to managers and customers
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for technicians
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Requirements for our next Dispatcher:

• 2 years of Dispatching experience required
• Experience in a residential home service setting MANDATORY
• Scheduling experience preferred
• Proficient computer knowledge competent; good typist and proficient with phone systems
• Detail-oriented and organized
• Excellent written and verbal communication skills
• Ability to handle challenging situations with ease and empathy
• Excellent ability to multi-task

At our company, we believe in finding and nurturing the best talent. If you’re ready to make a meaningful impact and grow in your career, we’d love to hear from you!

EOE

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