Job Description

Job Description

Join our Global Security team to safeguard our firm's most valuable assets worldwide.

As a Command Center Team Lead within our Global Security Operations Centers (GSOCs) team, you will be at the forefront of safeguarding our firm's assets and reputation on a global scale. You will be part of a dynamic team that operates 24x7x365, coordinating with other security professionals and interacting with employees at all levels. Your role will be pivotal in providing comprehensive preparedness and response coordination to both major crisis events and day-to-day disruptions. This is a unique opportunity to protect our employees, property, customer assets, and the firm's reputation, making a significant impact on our organization.

Schedule: Monday-Friday 3:00 PM – 11:00 PM

Job Responsibilities:

• Direct and mentor the GSOC team in monitoring, researching, and analyzing data for reporting purposes.
• Ensure compliance with standard operating procedures in a fast-paced environment.
• Determine staffing requirements, including PTO, hiring, training, and development of team members.
• Manage and review GSOC standard operating procedures related to Audit & Controls measures.
• Coordinate with leadership across various lines of business to ensure seamless operations.
• Maintain strong organizational and leadership skills to drive team success.
• Provide comprehensive preparedness and response coordination for crisis events and daily disruptions.

Required Qualifications, capabilities and skills:

• Bachelor's degree or equivalent military/law enforcement experience.
• At least three years of directly transferable experience in incident management and security operations.
• Strong documentation and reporting skills with attention to detail.
• Ability to work with a sense of urgency and contribute to team objectives.
• Experience in developing procedures to ensure compliance with control frameworks.
• Ability to identify stakeholder requirements and develop solutions.
• Commitment to diversity, respect, and inclusion in the workplace.

Preferred Qualifications, capabilities and skills:

• Experience in a joint operations center or security operations center.
• Proven ability to establish and maintain trust-based relationships with stakeholders.
• Strong problem-solving skills to anticipate and address challenges.
• Ability to communicate effectively with a range of audiences.
• Confidence in offering constructive challenges to the status quo.
• Awareness of regulatory requirements related to security operations.
• Willingness to uphold the firm's "How We Do Business Principles" and "Code of Conduct."

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

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