PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Retail Operations Supervisor
About Life at PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
The impact you’ll make
PetSmart’s Operations Supervisor , or as we like to call it, ’ Process Lead ’ has shared responsibility for the oversight of the safety of people and pets, customer experience, services, pet care operations, and total loss within all areas of the store. This role will be responsible for opening and/or closing the store, overseeing associates, providing exceptional customer service, and maintaining a secure and organized environment. This job will also be responsible for upholding the company’s vision, mission, values, and strategy within the store. Depending on business need, this position may be full-time or part-time . This is a key holder position.
Brand Integrity, Pet care Operations and Overall Customer Experience - Supports the associate and customer experience at all levels and ensures pets in our care are safe and healthy. Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Merchandising and Inventory management - Optimize sales through merchandise strategies, managing inventory with audits and trend analysis, and operating POS systems accurately and in compliance with company policies.
People Leadership - Guide sales associates in merchandise handling and product knowledge, fostering their development through recognition, training, and coaching. Communicate company information and priorities effectively to align with expectations. Lead and direct hourly associates during leadership duties, recognizing and celebrating contributions to overall engagement.
What we’re looking for
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits, as described at
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law
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