As a Sales Associate you will be responsible for exceeding our customers evolving expectations by providing best in class customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality groceries and much more! We offer associate discounts flexible schedules ongoing training and the potential for advancement.
The Sales Associate is expected to engage customers to determine their needs and direct them to the appropriate products while providing product knowledge and offering additional goods and services. In this role you will be expected to meet sales and productivity goals and you will work directly as a consultant to customers.
Key Responsibilities:
Engage customers in a courteous helpful and respectful manner promptly and politely responds to customer inquiries and customer requests for support
Escort customers to appropriate products.
Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
Organize and straighten merchandise areas on the sales floor
Process customer transactions through the register as required
Execute activities related to store initiatives to offer customers additional products and services (e.g. special sale items credit card applications)
Assist customers in creating registries as needed
Perform additional sometimes specialized duties as required by business needs including but not limited to stocking freight processing fulfillment and price changes cart retrieval and cashiering
Education/Experience/Qualifications:
High School diploma or equivalent
1 year of retail experience desired
Effective communication and customer service skills
Readily adjusts schedule tasks and priorities when necessary to meet business needs
Our Sales Associates will need the following skills and be asked to but not limited to do the following:
Cashier experience
Customer service experience
Sales experience
Proficiency in Microsoft Office
Proficiency with computer skills
Strong communication
Answer phones
Clean work environment
Actively follow up with sales leads
Actively follow up with email communications
ABOUT US
Waitrose & Partners combines the convenience of a supermarket with the expertise and service of a specialist shop dedicated to offering quality food that has been responsibly sourced combined with high standards of customer service. Waitrose & Partners exports products to more than 50 countries worldwide and has nine shops which operate under license in the United States and England.
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