Requisition No: 833548
Agency: Department of Education
Working Title: SENIOR CLERK - OPS - 48006113
Pay Plan: Temp
Position Number: 48006113
Salary: $15.00 - $18.00 per hour
Posting Closing Date: 08/13/2024
Total Compensation Estimator
Florida Department of Education
Office of K-12 School Choice
Location: Tallahassee/Turlington Building
Position Title: OPS Senior Clerk
Salary Range: $15.00 - $18.00 hourly
The mission of the Office of K-12 School Choice is to support quality public and private educational choice programs by providing information and assistance to promote successful outcomes for students, families, institutions, and communities.
Job Description/Duties and Responsibilities
The Florida Department of Education (FDOE) has an open position for a Customer Service Representative that is responsible for executing the following functions:
The individual selected for this position will be a member of a call center team with a very high call volume. The hotline is answered 8 hours per day, five days per week, and the person in this position will be an additional Customer Service Representative (CSR) to help answer calls.
CSRs answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office.
Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law.
This is a great opportunity for someone who is capable of clear communication with others in a courteous and professional manner. Ideal for students, retirees, and others seeking part-time employment.
( Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)
Knowledge, Skills, and Abilities
Minimum Qualifications:
Two years of previous part-time or full-time employment is preferred.
Preferred Qualifications
Preference will be given to applicants who are bi-lingual in either Spanish or Haitian-Creole.
Educational Substitutions
An associate degree from an accredited college or university may substitute for two years of experience.
A bachelor’s degree from an accredited college or university may substitute for four years of experience.
APPLICATION INFORMATION & REQUIREMENTS
If you experience problems applying online, please call the People First Service Center at (877) 562-7287
BENEFITS INFORMATION
OPS employees do not participate in state group insurance or the state retirement system.
OPS employees may participate in the State of Florida 457 Deferred Compensation Plan.
OPS employees may wish to inquire into the following state programs:
The “Florida Discount Drug Card” program:
The “Cover Florida” Health Care Access program:
The “Florida KidCare” Health Insurance program:
* We care about the success of our employees. | * We care about the success of our clients. |
* We are always improving our technology, our tools, our customer’s experiences and ourselves. | * A rewarding experience for reliable, compassionate and professional employees. |
APPLICATION NOTES
Candidate Profile (application) must be complete in its entirety.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
BACKGROUND SCREENING REQUIREMENT
It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.
SPECIAL REQUIREMENTS:
You will be required to provide your Social Security Number to conduct required verifications.
For more information, please visit the Social Security website .
Selective Services System (SSS)
Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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