Job Description

Inizio Engage is honored to continue their partnership with this leading pharmaceutical company, across the Patient Solutions business.

Deliver virtual or telephonic educational support to Immunology patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
• Competitive environment with company wide recognition, contests and coveted awards
• Exceptional company culture
• Recognized as a Great Place to Work in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

What will you be doing?

• Provide telephonic and/or in bound or outbound non-promotional disease state educational support for designated on label treatment indications of products to patients and caregivers.
• Provide treatment and medical device product education including but not limited to supplemental injection training support via live, telephonic or vide engagement
• Provide education to patients related to available support programs, product fulfillment processes, and insurance coverage
• Address patient questions related to their insurance coverage, the product fulfillment process, and/or their eligibility for support programs provided by the client
• Present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
• Conducting outbound medication adherence support to patients and/or caregivers
• Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their disease
• Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
• Maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
• Utilize approved materials provided by Ashfield or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities
• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
• Maintain all company equipment and materials in accordance with company instructions
• Comply with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

What do you need for this position?

• US RN License Required
• Direct experience with injectable immunologic treatment, immunology, gastroenterology, infusion centers or Crohn’s disease and Ulcerative Colitis preferred
• Associates degree/bachelor’s degree or equivalent work related experience
• Preferred minimum of 3 years’ experience working in the healthcare field
• Demonstrate effective and professional communication and ability to explain complex healthcare topics in layman’s terms
• Technical knowledge of health care reimbursement from a patient and provider perspective (e.g., authorizations, appeals process)
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology - minimum 1-year call center or virtual/tele-health high-touch, high quality customer service experience is preferred.
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• Evidence of continual professional development and a desire to update professional knowledge base regularly

About Inizio Engage

 
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

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